NEW DELHI: Beneficiaries treated under Punjab’s Mukh Mantri Sehat Yojana (MMSY) are receiving follow-up calls from the state’s 104 Health Helpline after discharge, with officials seeking feedback on their health, medicines and treatment experience.Hardev Singh from Mansa, who underwent orthopaedic treatment at DH Bathinda, said he received cashless treatment under the scheme and was later contacted by the 104 helpline. The team enquired about his treatment, current health, any problems he had faced and whether he had received the prescribed medicines after discharge.
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Similarly, Baldev Singh from Hoshiarpur, who was treated for an orthopaedic condition at SDH Dasuya, said he received treatment without making any payment and was provided medicines after discharge. He too received a follow-up call from the 104 team.Health and family welfare minister Balbir Singh said the calls are aimed at gathering feedback from beneficiaries on their treatment and overall hospital experience.“Beneficiaries are asked about their hospitalisation, treatment records, medicines received after discharge and their satisfaction with the care provided,” the minister said.The feedback is also used to identify problems faced by patients after treatment and assess their experience with the health services, officials said.The 104 helpline also provides free medical consultation and guidance, psychological and de-addiction counselling, grievance redressal, and information about government health schemes, including the Mukh Mantri Sehat Yojana.
