✈️ Lost Luggage at the Airport? Don’t Panic—Act Fast!
Losing your baggage after a long journey is frustrating. But with the right steps, you can get it back quickly or claim compensation. Here’s what you need to do:
🔍 1. Go to the Baggage Claim Desk Immediately
Don’t leave the baggage area. Head to the airline’s Lost and Found or Baggage Claim counter. File a Property Irregularity Report (PIR) with your flight and bag details. This is essential for tracking.
📸 2. Share a Clear Description of Your Bag
Mention bag color, brand, type, size, baggage tag number, and any unique identifiers. If you have a photo, show it to staff.
📞 3. Collect Reference Number & Contacts
Always take the PIR number and the customer service phone number or email. This will help you follow up regularly.
💰 4. Ask About Immediate Assistance
Airlines usually cover emergency purchases like clothes or toiletries. Keep receipts and ask for their policy.
📦 5. Stay in Touch & Use Social Media
Call daily or email using your reference number. Tag the airline on Twitter or Facebook for faster response.
🛑 6. If Declared Lost: Claim Compensation
If your bag isn’t found within:
- 7 days (Domestic)
- 21 days (International)
…it’s considered lost. Airlines are liable to pay compensation based on weight/value (approx. ₹450 per kg for domestic).
📱 Airline Customer Care Numbers (India):
- Air India – 1800-180-1407
- IndiGo – 0124-6173838 / 0124-4973838
- SpiceJet – 0124-4983410 / 0124-7101600
- Vistara – 1800-102-8182
- Go First – 1800-2100-999
- AirAsia India – 080-46662222
🧳 Tips to Prevent Lost Luggage
- Use a GPS luggage tracker (like Apple AirTag or Tile).
- Attach unique, durable tags with your name and contact.
- Avoid tight layovers when possible.
- Pack essentials in your carry-on (medicines, chargers, documents).
